BioVerse Health Products Return Policy
If for any reason you are not satisfied with a purchase, please call us. Please email, phone or fax us for a Return Authorization Number, and return shipping instructions. All defective product returns must be accompanied by a Return Authorization Number and a copy of your Customer invoice.
You may return unopened items within 30-days from date of purchase. In the event that your shipment is damaged, incorrect, or unsatisfactory, please phone, fax or email us immediately for a resolution. All returns require an Authorization Code, a copy of your Customer Invoice, and returned products will be subject to a 20% restocking charge.
Please email, phone or fax for your authorization code and shipping instructions. All returns must be sent prepaid within 30 days of the date received, and be accompanied by a Return Authorization code. No collect shipments will be accepted.
All orders to Canadian destination are shipped Canada Post Expedited Parcel Service or Xpresspost.
All orders to U.S. destinations are shipped Canada Post - United States Parcel Service.
All International orders are shipped Canada Post - Air or Surface mail.
All orders OVER $85.00 (excluding taxes) WITHIN CANADA* are shipped FREE OF CHARGE by Canada Post Expedited Parcel Service.
All orders UNDER $85.00 (excluding taxes) WITHIN CANADA* will be charged a shipping fee of $12.00 using Canada Post Expedited Parcel Service.
To the United States
All United States orders will be charged a shipping and handling fee of $23 CAD via Paypal.
Orders will not be processed without prior approval of shipping charges from the customer. If we do not receive your approval about the shipping charges within 72 hours, the order will be cancelled and all monies will be refunded through Paypal.
United States shipping charges do not include any additional tariffs or fees that may be incurred. All additional charges and customs clearances are the responsibility of the customer.
International Shipping Policy
International orders will not be processed without prior approval of shipping charges from the customer. Orders are shipped via Canada Post - Air or Surface Mail. You will be notified by e-mail within 48 hours of the amount of the shipping charges. If we do not receive your approval of these charges within four days (96 hours) your order will be cancelled and monies refunded via Paypal less any fees charged by Paypal.
International shipping charges may not include any additional tariffs or fees. All additional charges and custom clearance fees are the responsibility of the customer.